How to Find Your Conversation Transcript

June 4 2025 5:26pm • Est. Read Time: 3 MIN

Follow along with this article to access transcripts of your previous conversations with YNAB Support in the web version of YNAB and in the iOS and Android mobile apps. Note that if you've changed the email address associated with your YNAB account, conversations under the previous email address are not carried over during that change.

Links with a ↗️ icon will open in a new tab.

How to Find Your Conversation Transcript

  1. Log in to your YNAB account at https://app.ynab.com/users/sign_in ↗️.

  2. Click the in-app help widget (the question mark icon  ) in the bottom right-hand corner of the screen. 
    Not seeing this? You may already be viewing this article from within the widget, so proceed to the next step!
     
  3. If you don't see the conversation you'd like to review, ask the chatbot to show your previous conversations. 

 Wanting to continue a conversation?   

If you already have a related active conversation with us, please add any additional details in the conversation. If the related conversation has ended or been closed, you won't be able to reply to it. You can start a new conversation (or email us). How to Get Help in YNAB ↗️ has more info!

  1. Log in to the YNAB mobile app.

  2. Tap Help in the bottom right-hand corner of the app.

  3. Tap Support at the top of the app.

  4. Tap Get Support.

  5. If you don't see the conversation you'd like to review, tap New Conversation and ask the chatbot to show your previous conversations. 

 Wanting to continue a conversation?   

If you already have a related active conversation with us, please add any additional details in the existing conversation. If the related conversatio has ended or been closed, you won't be able to reply to it. You can start a new conversation (or email us). How to Get Help in YNAB ↗️ has more info!

  1. Log in to the YNAB mobile app.

  2. Tap Help in the bottom right-hand corner of the app.

  3. Tap Support at the top of the app.

  4. Tap Get Support.

  5. If you don't see the conversation you'd like to review, tap New Conversation and ask the chatbot to show your previous conversations. 

 Wanting to continue a conversation?   

If you already have a related active conversation with us, please add any additional details in the existing conversation. If the related conversation has ended or been closed, you won't be able to reply to it. You can start a new conversation (or email us). How to Get Help in YNAB ↗️ has more info!

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