# How to Get Help in YNAB

> Want personalized help? Our YNAB Support team is standing by. Use these steps to send a message in the web app or iOS and Android mobile apps.

Source: https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5

Last updated: 2026-09-09T22:46:38.036Z

Learn how to contact our Support team using either our in-app widget in the web, iOS, and Android versions of YNAB, or through electronic mail, which the youths call 'email'. 

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## ✉️ Email

*   You can always email us at **help@ynab.com**.
    
*   You can submit our [_Contact Us_](https://support.ynab.com/en_us/contact/contact-us-B1OG9RFfj) form (or if you're viewing this article via our knowledge base/website or within the in-app widget, scroll down and click the _Contact Us_ button). We'll reply by email.
    

## 💬 In-App Messaging

Our chatbot will ask a few introductory questions and then connect you with a **real human Support team member.** Interacting with the chatbot speeds up your conversation by equipping our Support team with the context they need to assist you. It also allows us to suggest help articles to folks who would like to quickly self-serve.

*   If you're logged in to YNAB on the **web**, here's how to message us: Click the gray question mark button to open the in-app messaging widget and start a new conversation. We'll reply in the **widget**. Note: If you don’t see the gray question mark, try opening YNAB in a private or incognito window.
    
*   If you’re logged in to YNAB on **mobile**: From the _Home_ tab in the app, tap the _three dots menu_ at the top of the screen, then tap _Support_. You can also get there from the _Home_ tab by scrolling to the bottom and tapping _Connect With Support_. Either way, we'll reply in the **widget**. 
    
*   If you already have an ongoing conversation with us, please add any additional details in that existing conversation instead of starting over in a new one.
    
*   While our chatbot can relay information in multiple languages, please note that our Support team currently provides assistance in English only. The app itself is also only available in English, including menus and other in-app text—but you can still [adjust your plan settings](https://support.ynab.com/en_us/how-to-adjust-your-plan-settings-SyFt35cAq) to suit your preferences.
    

### Response Time

Regardless of what method you use to reach out (email or in-app), we'll reply soon—usually within one day, Monday through Friday.