# How to Manage Your Subscription > Learn how to change your billing info download an invoice or receipt or cancel your subscription The steps depend on which platform you subscribed through i Source: https://support.ynab.com/en_us/how-to-manage-your-subscription-BJXBVDb0q Last updated: 2026-08-10T19:25:42.871Z Learn how to change your billing info, download an invoice or receipt, or cancel your subscription. The steps depend on which platform you subscribed through (iOS App Store, Android Play Store, or directly through YNAB). * **If you subscribed directly through YNAB**, changes to your subscription can be made in your [Account Settings](https://app.ynab.com/settings) in the web app, accessible in the settings menu in your plan. #### On a mobile device? Billing and subscription information is not available through the mobile app settings (only in the web app). As a workaround if you don't have access to a computer, try copying and pasting the web app address (**https://app.ynab.com/settings**) into your mobile browser. This should allow you to access your Account Settings page to make billing changes.  * **If you subscribed through the App Store** (on an iPhone or iPad), you'll need to [manage your subscription](https://apps.apple.com/account/subscriptions) through Apple. * **If you subscribed through the Play Store** (on Android), you’ll need to [manage your subscription](https://play.google.com/store/account/subscriptions) through Google.   * **Are these steps not working for you?** [Tell the chatbot you need a human or send us an email](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5). #### In This Article [What If I Don't Know How I Subscribed?](#how) [How to Change Your Billing Information](#billing) [How to Get an Invoice or Receipt](#invoice) [How to Cancel Your Subscription](#cancel) [How to Delete Your YNAB Account](#delete) [What Happens Next](#next) * * * ## What If I Don't Know How I Subscribed? If you’re unsure how you subscribed, here’s how to check based on your current device: * **On a computer** head directly to your [Account Settings](https://app.ynab.com/settings) page and check the _Subscription_ section. * **On an iOS device** copy and paste the web app URL [https://app.ynab.com/settings](https://app.ynab.com/settings) into a mobile browser and check the _Subscription_ section. * **On an Android device** copy and paste the web app URL [https://app.ynab.com/subscription/edit](https://app.ynab.com/subscription/edit) into a mobile browser and check the _Subscription_ section. If, instead of a _Subscription_ section, you see a _Trial_ section with a _Subscribe Now_ button, that means your account is managed by YNAB. Once you know your subscription source, you can select the appropriate tab in any of the sections below.  [Back to Top](#backtotop) * * * ## How to Change Your Billing Information ### iOS Apple Store If you subscribed through the App Store (on an iPhone or iPad), you'll need to [manage your subscription](https://apps.apple.com/account/subscriptions) through Apple. **Would you like to remove your stored debit or credit card information entirely?** You aren't able to remove stored debit or credit card information in the app. Instead, [reach out to our Support team](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5) and we can help you remove that information. ### Android Play Store If you subscribed through the Play Store (on Android), you’ll need to [manage your subscription](https://play.google.com/store/account/subscriptions) through Google.  **Would you like to remove your stored debit or credit card information entirely?** You aren't able to remove stored debit or credit card information in the app. Instead, [reach out to our Support team](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5) and we can help you remove that information. ### YNAB Subscribers 1. Click the name of your plan (located at the top of the left sidebar). 2. Select _Account Settings._ 3. Click the _Edit_ button_._ 4. Enter your current credit card information. 💳 We'll verify the card, but don't worry—you won't be charged until your current subscription period is up! **On a mobile device?** Billing and subscription information is not available through the mobile app settings (only in the web app). If you don't have access to a computer, you can try this [mobile workaround](#mobile) instead. **Would you like to remove your stored debit or credit card information entirely?** You aren't able to remove stored debit or credit card information in the app. Instead, [reach out to our Support team](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5) and we can help you remove that information. [Back to Top](#backtotop) * * * ## How to Get an Invoice or Receipt ### iOS App Store If you purchased your subscription through Apple, you can [review your purchase history here](https://support.apple.com/en-us/HT204088). ### Android Play Store If you purchased your subscription through the Google Play Store, here’s how you can [review your order history](https://support.google.com/googleplay/answer/2850369). ### YNAB Subscribers 1. From the web app, click the name of your plan (located at the top of the left sidebar). 2. Select _Account Settings._ 3. Click the _View_ button in the _YNAB Invoices_ section_._ 4. Update your address. 5. Select an invoice to download. We'll also email you a copy of your receipt when your subscription renews. **On a mobile device?** Billing and subscription information is not available through the mobile app settings (only in the web app). If you don't have access to a computer, you can try this [mobile workaround](#mobile) instead. [Back to Top](#backtotop) * * * ## How to Cancel Your Subscription ### iOS App Store If you subscribed through the App Store (on an iPhone or iPad), you'll need to [manage your subscription](https://apps.apple.com/account/subscriptions) through Apple. Canceling your subscription will allow you to access YNAB through the end of your current subscription period. Until that point, you'll have an option to resume the subscription. Once it expires, your account will not renew and you will lose access to your plan. However, you can resubscribe to restore access to your plan(s). If your subscription remains expired for the amount of time outlined in our [Data Retention Policy](https://www.ynab.com/privacy-policy#data-retention), your account data will be deleted. We'll remind you before then in case you want to give YNAB another try! ### Android Play Store If you subscribed through the Play Store (on Android), you’ll need to [manage your subscription](https://play.google.com/store/account/subscriptions) through Google.  Canceling your subscription will allow you to access YNAB through the end of your current subscription period. Until that point, you'll have an option to resume the subscription. Once it expires, your account will not renew and you will lose access to your plan. However, you can resubscribe to restore access to your plan(s). If your subscription remains expired for the amount of time outlined in our [Data Retention Policy](https://www.ynab.com/privacy-policy#data-retention), your account data will be deleted. We'll remind you before then in case you want to give YNAB another try! ### YNAB Subscribers 1. From the web app, click the name of your plan (located at the top of the left sidebar). 2. Select _Account Settings._ 3. Scroll down and click the _Cancel Subscription_ button. **On a mobile device?** Billing and subscription information is not available through the mobile app settings (only in the web app). If you don't have access to a computer, you can try this [mobile workaround](#mobile) instead. Canceling your subscription will allow you to access YNAB through the end of your current subscription period. Until that point, you'll have an option to resume the subscription. Once it expires, your account will not renew and you will lose access to your plan. However, you can resubscribe to restore access to your plan(s). If your subscription remains expired for the amount of time outlined in our [Data Retention Policy](https://www.ynab.com/privacy-policy#data-retention), your account data will be deleted. We'll remind you before then in case you want to give YNAB another try! [Back to Top](#backtotop) * * * ## How to Delete Your YNAB Account If you've forgotten your current password, you may need to reset it before deleting your YNAB account. Verify you've logged out of YNAB and click the [**Forgot Password**](https://app.ynab.com/users/password/new) link to do so, then follow the steps below. If you're part of our Wellness program, you'll need to leave your Wellness group before you're able to delete your account. ### iOS The steps to proceed here depend on whether you have a **current** trial or subscription, or if you have an **expired** trial or subscription. ### How to Delete an Account with a Current Trial or Subscription 1. **\*If you subscribed through the Apple App Store (on an iPhone or iPad)**, you'll first need to [cancel your subscription with iTunes](https://apps.apple.com/account/subscriptions) to make sure they don't charge you on the renewal date after your account is deleted. As Apple handles their own billing, you will be subject to their terms on refunds—and will need to contact them directly with billing questions.\* 2. Tap the _Home_ tab.  3. Tap the three dots icon at the top of the screen.  4. Tap _Settings & Privacy._ 5. From the Settings menu, tap _Account Settings_. 6. If you have **Two-Step Verification enabled**, you'll need to tap _Turn Off_ in order to proceed.  7. Scroll down and tap the _Delete Account_ button. 8. Confirm you'd like to permanently delete the account.  ### How to Delete an Account with an Expired Trial or Subscription Please note: **you cannot take this action in the mobile app**—you need to access your Account Settings in a mobile browser using the steps below. 1. Open your mobile browser and copy and paste this link into the URL field: **https://app.ynab.com/settings**. 2. Log in to YNAB. You can [reset your password](https://support.ynab.com/en_us/changing-your-email-and-password-a-guide-SJq60jfRq) if you forgot it. 3. Disable your Two-Step Verification, if you have that enabled. 4. Scroll down and tap the _Delete Account_ button. 5. Confirm you'd like to permanently delete the account. ### Android The steps to proceed here depend on whether you have a **current** trial or subscription, or if you have an **expired** trial or subscription. ### How to Delete an Account with a Current Trial or Subscription 1. Open the YNAB mobile app. 2. Tap the _Home_ tab. 3. Tap the three dots icon at the top of the screen. 4. Tap _Settings & Privacy._ 5. From the Settings menu, tap _Account Settings_. 6. If you have **Two-Step Verification enabled**, you'll need to tap _Turn Off_ in order to proceed.  7. Scroll down and tap the _Delete Account_ button. 8. Confirm you'd like to permanently delete the account.  ### How to Delete an Account with an Expired Trial or Subscription Please note: **you cannot take this action in the mobile app**—you need to access your Account Settings in a mobile browser using the steps below. 1. Open your mobile browser and copy and paste this link into the URL field: **https://app.ynab.com/settings**. 2. Log in to YNAB. You can [reset your password](https://support.ynab.com/en_us/changing-your-email-and-password-a-guide-SJq60jfRq) if you forgot it. 3. Disable your Two-Step Verification, if you have that enabled. 4. Scroll down and tap the _Delete Account_ button. 5. Confirm you'd like to permanently delete the account. ### Web ### How to Delete an Account with a Current Trial or Subscription 1. **\*If you subscribed through the Apple App Store (on an iPhone or iPad)**, you'll first need to [cancel your subscription with iTunes](https://apps.apple.com/account/subscriptions) to make sure they don't charge you on the renewal date after your account is deleted. As Apple handles their own billing, you will be subject to their terms on refunds—and will need to contact them directly with billing questions.\* 2. Click on the name of your plan in the top left corner. 3. Click on _Account Settings._ 4. **Turn off Two-Step Verification** if you have it enabled.  5. Scroll down to the _Delete Account_ section at the bottom. ### How to Delete an Account with an Expired Trial or Subscription 1. Log into YNAB. You can [reset your password](https://support.ynab.com/en_us/changing-your-email-and-password-a-guide-SJq60jfRq) if you forgot it. 2. Click _Back to Settings_ in the upper left corner. 3. **Turn off Two-Step Verification** if you have that enabled. 4. Scroll down and tap the _Delete Account_ button. 5. Confirm you'd like to permanently delete the account. [Back to Top](#backtotop) * * * ## What Happens Next? **If you subscribed through the Apple App Store (on an iPhone or iPad):** As mentioned above you'll need to [cancel your subscription with iTunes](https://apps.apple.com/account/subscriptions) to make sure you aren't charged on the renewal date after your account is deleted. As Apple handles their own billing, you will be subject to their terms on refunds—and will need to contact them directly with billing questions. **If you subscribed through the Google Play Store (on an Android):** Deleting your account will automatically cancel your subscription with Google so you aren't charged on the renewal date. If you have any billing questions, you can contact us and [tell the chatbot you need a human or send us an email](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5). **If you subscribed directly through YNAB:** Deleting your YNAB account will automatically end your subscription. If you have an annual subscription, this will trigger a prorated refund for any unused time. Monthly subscriptions are not eligible for refunds. If the prorated refund does not process within ten business days, please [tell the chatbot you need a human or send us an email](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5) as we may have run into an issue processing that refund. Please include your PayPal email address so we have an alternative refund option, if needed. Regardless of how you subscribed, once you've deleted your account, we'll disconnect your [linked accounts](https://support.ynab.com/en_us/linked-accounts-B1991f2Cc) and delete the **connections** you made with our direct import providers. If you'd like our direct import providers to delete the data they hold, here's how to do that: * MX ([privacy policy](https://www.mx.com/privacy-policy/) ) - When your YNAB account was deleted, we requested that MX delete your data. If you want to confirm this, [contact our Support team](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5), and we'll verify with MX. * Plaid ([privacy policy](https://plaid.com/legal/#end-user-privacy-policy)) - manage your data via the [Plaid Portal](https://my.plaid.com/) If you decide you'd like to return to YNAB in the future, you'll be able to create a new account with the same email address. \*If you run into any issues with that, [contact our Support team](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5) to get everything straightened out! #### Data Retention Policy If your subscription remains expired for the amount of time outlined in our [Data Retention Policy](https://www.ynab.com/privacy-policy#data-retention), your account will be deleted.  [Back to Top](#backtotop) * * * ## Help Us Help You! Our Knowledge Base team reviews article feedback responses weekly, and we actively revise these articles to make them as helpful as possible. That's where you come in! Our articles are scored based on the _Yes_ or _No_ ratings received below. We also collect freeform feedback for any _No_ ratings (so our team can focus in on what you were specifically searching for!). **Success**: Found what you were searching for? It would be super helpful if you click _Yes_ below. **Suggestions**: Didn't find what you're searching for and you'd like to share what terms or topics you wanted? Click _No_ below. You'll then be able to submit your feedback about this article. **Please note:** the feedback submissions are anonymous, and we’re not able to respond, so make sure to use the next option if you have a specific scenario or question you would like a response to. **Support**: If you have a question or would like a response to your specific question, [tell the chatbot you need a human or send us an email](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5) to ensure that your message gets to our Support team!