# I have to reconnect to my bank every day

> Provides the information you need to troubleshoot Direct Import when you have to reconnect to your bank every day

Source: https://support.ynab.com/en_us/i-have-to-reconnect-to-my-bank-every-day-H13P18pvel

Last updated: 2026-09-14T19:07:27.184Z

If you're being asked to answer your security questions or enter a one-time passcode (OTP) repeatedly, it doesn't mean your connection is broken. More often than not this is normal behavior for various banks.  

**Security Questions**   

You may be prompted to answer your security questions frequently until all answers are stored. Don’t remove the connection during this process as it will disrupt the “storing” process and these prompts should stop once you’ve answered all of your security questions. 

 **One-Time Passcode (OTP)**   

Your bank may require you to authorize frequently due to their security policies. We can’t alter this requirement, and it can change as institutions make site and security updates.

You can confirm this behavior is normal for your financial institution if the following are true:

*   Transactions typically import into the account following reauthorizations. 
    
*   You have tried to reset your bank connection and the frequent reauthorizations continued.
    
*   You do not have two identical connections (i.e., they have the same login credentials) to this financial institution in YNAB.
    

The good news is  you don't need to authorize the connection every time it asks—only go through the prompts when you're ready to import new transactions.

**Codes Not Arriving?**  

If you're not receiving a verification code at all, try the following:

*   Confirm the phone number or email on file in your bank's profile is correct and active.
    
*   Check your spam/junk folder and your device's push notification settings.
    
*   Keep the connection window open while you wait—navigating away can interrupt delivery.
    
*   If your bank offers more than one delivery method (SMS, email, app push, or call), try an alternate one.
    
*   Still no code? Contact your bank directly to confirm 2FA delivery is enabled for third-party connections.
    

Transactions not importing after reauthorizing? We're happy to help; [tell the chatbot you need a human or send us an email](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5).

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