# Linked Account Statuses

> Review the icons we use to share ataglance status updates for your linked accounts Take action to relink your accounts and reauthorize update or repair you

Source: https://support.ynab.com/en_us/linked-account-statuses-an-overview-HJdL52Qyo

Last updated: 2026-07-29T20:59:43.493Z

![](https://cdn.bfldr.com/NIEXAZS5/at/jzsmvcxgrjcbt5qcgrf43q7/Error-Status-Header-iOS-Web-Help-Article.png?auto=webp&format=png)

Review the icons we use to share at-a-glance status updates for your linked accounts. Take action to relink your accounts and reauthorize, update, or repair your bank connections.

If you notice something that's **not** described below, check out our [main Troubleshooting Linked Accounts article](https://support.ynab.com/en_us/troubleshooting-linked-accounts-BJ9Mv9b1s)!

#### In This Article

[Where Will I Find Status Updates and Icons?](#location)

[Actionable Status Updates](#actionable)

*   Status:
    
    [![](https://cdn.kustomerhostedcontent.com/media/623b25d297003b3fefc740e1/fcd6f894a94a7b07fa3a7c7bec6b91bc.png)](#reauthorize)
*   Status:
    
    [![](https://cdn.kustomerhostedcontent.com/media/623b25d297003b3fefc740e1/5698156358f9ad499aeba138ea3a1772.png)](#update)
*   Status:
    
    [![](https://cdn.kustomerhostedcontent.com/media/623b25d297003b3fefc740e1/9fe6a5953174c4b722d482288bbb3893.png)](#repair)
*   Status:
    
    [![](https://cdn.kustomerhostedcontent.com/media/623b25d297003b3fefc740e1/17994dcfd29ae31c6d035adbb97bf920.png)](#relink)

[Informational Status Updates](#informational)

*   Status:
    
    [![](https://cdn.kustomerhostedcontent.com/media/623b25d297003b3fefc740e1/b127d57de14196deae23dca6ad1f13f7.png)](#updated)
*   Status:
    
    [![](https://cdn.kustomerhostedcontent.com/media/623b25d297003b3fefc740e1/e6a981b8f615e11b847428f752eef86e.png)](#delayed)
*   Status:
    
    [![](https://cdn.kustomerhostedcontent.com/media/623b25d297003b3fefc740e1/e84ab3cb89ecadd6055893d3d0811a76.png)](#unavailable)

* * *

## Where Will I Find Status Updates and Icons?

### iOS

If your account is hitting a connection or importing issue, you'll see this reflected with an icon to the left of the account name on the _Accounts_ tab.

You'll also be notified from within the specific account register if you need to take action with your linked account or connection. You'll see a notification banner prompting you with a status icon and alert. If the status update allows you to take action, a banner will appear in the account register directing you to relink your account or reauthorize, update, or repair your bank connection.

If you aren't seeing any status icons and transactions still aren't importing, double check that the account is in fact linked. From the _Accounts_ tab, tap the name of the account you'd like to check. At the top of the screen, you should see "Linked" beneath the account name. If you see "Unlinked," follow these [How to Link an Existing Account steps](https://support.ynab.com/en_us/linked-accounts-B1991f2Cc#existing) to finish linking it.

### Android

If your account is hitting a connection or importing issue, you'll see this reflected with an icon to the left of the account name on the Accounts tab.

You'll also be notified from within the specific account register if you need to take action with your linked account or connection. You'll see a notification banner prompting you with a status icon and alert. If the status update allows you to take action, a banner will appear in the account register directing you to relink your account or reauthorize, update, or repair your bank connection. 

If you aren't seeing any status icons and transactions still aren't importing, double check that the account is in fact linked. From the _Accounts_ tab, tap the name of the account you'd like to check. At the top of the screen, you should see "Linked" beneath the account name. If you see "Unlinked," follow these [How to Link an Existing Account steps](https://support.ynab.com/en_us/linked-accounts-B1991f2Cc#existing) to finish linking it.

### Web

Your current connection status for each account is shown in the left sidebar, where you'll see an icon to the right of the account name. If you hover your mouse pointer over the icon, a pop-up window will appear with more information.

When you click on an account, you'll be taken to the account register. In this view, you'll see the account status icon and description under the account nickname. If the status update allows you to take action, a banner will appear directing you to relink your account or reauthorize, update, or repair your bank connection.

If you aren't seeing any status icons and transactions still aren't importing, double check that the account is in fact linked. On the web you should see a check mark next to the account name. If you don't see a check mark or any other icon, follow these [How to Link an Existing Account steps](https://support.ynab.com/en_us/linked-accounts-B1991f2Cc#existing) to finish linking it.

[Back to Top](#backtotop)

* * *

## Actionable Status Updates

Four status updates allow you to take action on your own to troubleshoot your bank connection or account:

*   [Reauthorize](#reauthorize), represented by a key icon
    
    ![](https://cdn.kustomerhostedcontent.com/media/623b25d297003b3fefc740e1/315d9d663cc2c4627a1d51de2db7e4db.png)
*   [Update](#update), represented by a wrench icon
    
    ![](https://cdn.kustomerhostedcontent.com/media/623b25d297003b3fefc740e1/3aed5894f3fb97db796792ede154f7c0.png)
*   [Repair](#repair), represented by a triangle/exclamation point icon
    
    ![](https://cdn.kustomerhostedcontent.com/media/623b25d297003b3fefc740e1/dc7fd323466f148a2749a9c90c1272ec.png)
*   [Relink/Not Found](#relink), represented by a diamond/exclamation point icon
    
    ![](https://cdn.kustomerhostedcontent.com/media/623b25d297003b3fefc740e1/69ec204e9a2caa0761ef8de8adec25bb.png)

If clicking or tapping any of these actionable status updates doesn't work, [reset your bank connection](https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe), [tell the chatbot you need a human, or send us an email](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5).

Noticing a gear icon next to your loan account? [Your loan account is missing information, and you'll want to follow these steps](https://support.ynab.com/en_us/loan-accounts-a-guide-HkNSkPHJi#missing-information).

 Apple Wallet connections behave a bit differently. Check out our main article for [Apple Wallet-specific scenarios](https://support.ynab.com/en_us/apple-connections-rkShEfrUh).

* * *

### What Does the Key Icon Mean? (Reauthorize)

We provide this status update when your bank connection needs a one-time passcode or a response to security questions. 

To reauthorize your bank connection: 

*   On mobile, tap _Reauthorize_ from the Home tab banner, within the account register, or from [the Manage Bank Connection screen](https://support.ynab.com/en_us/manage-bank-connections-SySQ5lTxbx).
    
*   On web, hover over the key icon in the left side bar and click _Reauthorize._
    

**Frequency**: If you're being asked to answer your security questions or enter a one-time passcode frequently, your connection isn’t broken—your bank just wants to regularly confirm that it's truly you. This requirement is expected, and fortunately, you don't need to reauthorize the connection every time it asks—only go through the prompts when you're ready to import new transactions. Some banks require this more frequently than others, and this can change (i.e. appear and disappear from seemingly nowhere) as institutions make site and security updates.

**Security questions**: When establishing a new bank connection, you may be prompted to answer your security questions frequently until all answers are stored. These prompts should stop once you've answered all of your security questions.

**One-Time Passcodes**: Some banks require entering your credentials as well as security questions or one-time passcodes.

#### Notifications on Mobile

In the Home tab on iOS and Android, we also provide a banner notification at the top of the screen whenever one of your bank connections needs to be reauthorized. Tap the banner to begin the reauthorization process. 

![](https://cdn.bfldr.com/NIEXAZS5/at/5hbvn7vjgq8qjfmjrcsbmjt/Reauthorization-Banner-iOS-Help-Article.png?auto=webp&format=png)

* * *

### What Does the Wrench Icon Mean? (Update)

We provide this status update when you [reset your bank connection](https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe) (or after you've written into ⁠support and we reset it on your behalf). 

To update your bank connection:

**On Mobile:**  
Tap _Update_ from within the account register or [the Manage Bank Connection screen](https://support.ynab.com/en_us/manage-bank-connections-SySQ5lTxbx).

**On Web:**  
Hover over the wrench icon and click _Update_.

If tapping or clicking Update doesn't resolve it:

[Reset your bank connection](https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe) or [tell the chatbot you need a human, or send us an email](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5) if the issue persists.

* * *

### What Does the Triangle/Exclamation Point Icon Mean? (Repair)

We provide this status update when a bank connection is faulty or has been disconnected by the bank.

To repair your bank connection:

**On Mobile:**  
Tap _Repair_ from within the account register or [the Manage Bank Connection screen](https://support.ynab.com/en_us/manage-bank-connections-SySQ5lTxbx).

**On Web:**  
Hover over the triangle/exclamation point icon and click _Repair_.

If tapping or clicking Repair doesn't resolve it:

[Reset your bank connection](https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe) or [tell the chatbot you need a human, or send us an email](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5) if the issue persists.

* * *

### What Does the Diamond/Exclamation Point Icon Mean? (Relink)

We provide this status update when the connection to a specific linked account is no longer available. 

To relink your account:

**On Mobile:**  
Tap _Relink_ from within the account register or [the Manage Bank Connection screen](https://support.ynab.com/en_us/manage-bank-connections-SySQ5lTxbx).

**On Web:**  
Hover over the diamond/exclamation point icon and click _Relink_.

If tapping or clicking Relink doesn't resolve it:

[Reset your bank connection](https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe) or [tell the chatbot you need a human, or send us an email](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5) if the issue persists.

[Back to Top](#backtotop)

* * *

## Informational Status Updates

Three status updates provide additional information:

*   [Connected/Linked](#updated), represented by a checkmark in the web app
    
    ![](https://cdn.kustomerhostedcontent.com/media/623b25d297003b3fefc740e1/9886c296320d51eb17a7d9f3659fffcb.png)
*   [Imports Delayed](#delayed), represented by a watch icon (note: we previously used the wrench icon to represent delayed imports)  
    
    ![](https://cdn.kustomerhostedcontent.com/media/623b25d297003b3fefc740e1/6a78b3e94cd3b6d9a495fdbf80724d2e.png)
*   [Connection Unavailable](#unavailable), represented by an octagon/exclamation point icon
    
    ![](https://cdn.kustomerhostedcontent.com/media/623b25d297003b3fefc740e1/eed63e32cc862d110f52e0a102c0328e.png)

* * *

### What Does the Checkmark Icon Mean? (Connected/Linked)

We provide this status update when your account is connected. You can hover over the checkmark in the web app to learn when we last checked for transactions at your bank. While you won't see a checkmark on iOS or Android, you can tap a bank account from the [Manage Bank Connections screen](https://support.ynab.com/en_us/manage-bank-connections-SySQ5lTxbx) to learn the last time we synced with your bank.

YNAB can check for new cleared transactions **up to** four times per day. However, this schedule can change if:

*   Your bank limits how often we can refresh.
    
*   There’s a temporary error when contacting your bank.
    

If that happens, you may see a longer gap—sometimes 24 hours or more—between checks. **Don’t worry—we’ll keep trying until the connection succeeds**. Some cleared transactions can take up to 72 hours to import. If it’s been longer than that, try our [Primary Troubleshooting steps](https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe). 

**Can I force-check for transactions on demand?**

Once a connection is established, there is no way to force check on demand or trigger this manually. Our system will continue to try to pull in transactions, based on a schedule influenced by the individual bank's timing or restrictions, our import provider's time frames, and YNAB's update schedule. 

* * *

### What Does the Watch Icon Mean? (Imports Delayed)

We provide this status update when we attempt to get recent transactions from your bank but the bank is unable to send them. This is typically a temporary status, and we'll continue to reach out to your bank without any need for action on your end. 

However, if this error persists for **72 hours**, you can take the following steps:

1.  **Is this an Apple Wallet connection?** If so, we have a specific process for [resolving the wrench icon on Apple Wallet accounts](https://support.ynab.com/en_us/apple-connections-rkShEfrUh#delayed)!
    
2.  Check our [Status Page](https://ynabstatus.com/) — we may already be working on it.
    
3.  Follow the [primary troubleshooting steps for linked accounts and imported transactions](https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe).
    
4.  Keep your plan up to date using [our other entry methods](https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi). Once Direct Import starts working again, transactions with the same date and amount will be skipped to avoid duplicates.
    

* * *

### What Does the Octagon/Exclamation Point Icon Mean? (Connection Unavailable)

We provide this status update when a bank cannot be supported. This may change in the future, allowing you to connect to the bank again. 

If you're seeing "Direct Import is Temporarily Unavailable" or a similar warning, and the error persists for **72 hours**, you can take the following steps:

1.  **Is this an Apple Wallet connection?** If so, we have a specific process for [resolving the wrench icon on Apple Wallet accounts](https://support.ynab.com/en_us/apple-connections-rkShEfrUh#delayed)!
    
2.  Check our [Status Page](https://ynabstatus.com/) — we may already be working on it.
    
3.  Follow the [primary troubleshooting steps for linked accounts and imported transactions](https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe).
    
4.  Keep your plan up to date using [our other entry methods](https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi). Once Direct Import starts working again, transactions with the same date and amount will be skipped to avoid duplicates.
    
5.  [Tell the chatbot you need a human or send us an email](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5) if you have any questions about how to move forward. 
    

If you're seeing "Our direct import provider no longer supports this financial institution” or a warning like this, you can check our [Status Page](https://ynabstatus.com/). In this case, you'll also want to [remove that connection](https://support.ynab.com/en_us/linked-accounts-B1991f2Cc#remove) before searching once more for that same financial institution to see if there's a replacement available. If there is, you can [add a new connection](https://support.ynab.com/en_us/linked-accounts-B1991f2Cc#add) to it!  

[Back to Top](#backtotop)

* * *

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