# Primary Troubleshooting for Linked Accounts and Imported Transactions: Reset Your Connection

> If you’re running into issues with your bank connection in YNAB, the first and most effective troubleshooting step is to refresh the connection.

Source: https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe

Last updated: 2026-09-14T23:11:06.633Z

If you’re running into issues with your bank connection—such as missing transactions or a connection error—the first and most effective troubleshooting step is to reset the bank connection from the Manage Bank Connections window.

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**Why Reset the Connection?**

Over time, bank connections can fail for many reasons—changes to your bank’s login process, security updates, or temporary errors. Resetting the bank connection is like turning it off and back on again, and it often resolves these issues quickly:

*   New bank login passwords/credentials
    
*   Bank credentials that aren't working
    
*   A connection that seems blocked
    
*   Missing passcodes from the bank while logging in
    
*   Updated bank websites
    
*   The occasional missing transaction
    
*   Transactions imported into the wrong account
    
*   Incorrect transaction or transaction amounts
    
*   You're unsure where a transaction came from/an unrecognized transaction
    
*   Missing bank accounts
    
*   Pending transactions that are missing
    
*   Missing accounts under the bank connection
    

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**How to Reset Your Bank Connection**

![Bank name at top with arrow pointing to the bottom left Reset button](https://cdn.bfldr.com/NIEXAZS5/at/26k6k6mwtvk73gknjhh37ch/Reset-Connection-iOS-Help-Article.png?auto=webp&format=png)

⁠You can reset your bank connection easily from the Manage Bank Connections window.

### iOS

1.  Tap any tab.
    
2.  Tap the three dots icon at the top.
    
3.  Tap _Settings & Privacy_.
    
4.  Tap _Manage Bank Connections_ under the Account section. You may need to scroll down.
    
5.  Tap the bank connection you'd like to reset.
    
6.  Tap _Reset_. 
    
7.  Tap _Reset_ again.
    
8.  Follow the prompts to finish resetting the bank connection.
    

If resetting the bank connection doesn't fix the issue you're experiencing, you can:

*   Reset the connection again after 72 hours — you'll be offered a different import provider if one is available.
    
*   Try our [Additional Troubleshooting for Linked Accounts](https://support.ynab.com/troubleshooting-linked-accounts-BJ9Mv9b1s)
    
*   [Tell the chatbot you need a human or send us an email](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5) for additional support.
    

### Android

1.  Tap the _Home_ tab.
    
2.  Tap the three dots icon at the top.
    
3.  Tap _Settings & Privacy_.
    
4.  Tap _Manage Bank Connections_ under the Account section. You may need to scroll down.
    
5.  Tap the bank connection you'd like to reset.
    
6.  Tap _Reset_.
    
7.  Tap _Reset_ again.
    
8.  Follow the prompts to reset the bank connection.
    

If resetting the bank connection doesn't fix the issue you're experiencing, you can:

*   Reset the connection again after 72 hours — you'll be offered a different import provider if one is available.
    
*   Try our [Additional Troubleshooting for Linked Accounts](https://support.ynab.com/troubleshooting-linked-accounts-BJ9Mv9b1s)
    
*   [Tell the chatbot you need a human or send us an email](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5) for additional support.
    

### Web

1.  Click the name of your plan (located at the top of the left sidebar).
    
2.  Click _Manage Bank Connections._
    
3.  Click the bank connection you'd like to reset.
    
4.  Click _Reset_.
    
5.  Click _Reset_ again.
    
6.  Follow the prompts to reset the bank connection.
    

If resetting the bank connection doesn't fix the issue you're experiencing, you can:

*   Reset the connection again after 72 hours — you'll be offered a different import provider if one is available.
    
*   Try our [Additional Troubleshooting for Linked Accounts](https://support.ynab.com/troubleshooting-linked-accounts-BJ9Mv9b1s)
    
*   [Tell the chatbot you need a human or send us an email](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5) for additional support.
    

#### Reset Button Greyed Out?

This means the connection was already reset recently. You can expect to see transactions importing in a day or two. If not, [tell the chatbot you need a human or send us an email](https://support.ynab.com/how-to-get-help-SygqcvtC5)!

⁠

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⤴️ [Additional Troubleshooting for Linked Accounts](https://support.ynab.com/troubleshooting-linked-accounts-BJ9Mv9b1s)