# How to Request a Refund > If you signed up for YNAB through the Apple App Store or Google Play, they manage your subscription/billing. Here's how to start the refund process for YNAB. Source: https://support.ynab.com/en_us/requesting-a-refund-SyNvz1I5 Last updated: 2026-08-18T16:51:45.150Z Follow these specific steps to request a refund if YNAB is not for you at the moment—and thanks for giving us a try! Identify your subscription type first, because the refund processes vary depending on how you signed up initially (through Apple, Google, or directly through YNAB). Choose your subscription type below to proceed!\* \*Not sure how you signed up? [Send us a message](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5) and our Support team can help determine that with you. #### In This Article [Subscribed via Apple App Store](#apple) [Subscribed via Google Play Store](#google) [Subscribed Directly Through YNAB](#YNAB) * * * ## Subscribed via Apple App Store Did you initially sign up for YNAB through the Apple App Store? If so, follow the steps below to cancel your subscription and request a refund. If you have any questions, [tell the chatbot you need a human or send us an email](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5)  and our Support team will be happy to help with your specific account scenario! ### How to Request a Refund from Apple 1. Go to [https://support.apple.com/en-us/118223](https://support.apple.com/en-us/118223) and follow the steps laid out by Apple. 2. After submitting, allow 24 to 48 hours for Apple to update you on your request. #### Joining Financial Wellness from your employer? If you're joining Financial Wellness from your employer, there's a quick change we need to make to your account once you've requested your refund. Please [tell the chatbot you need a human or send us an email](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5), letting us know that you're an **Apple subscriber joining a Wellness plan**, and we'll get everything taken care of on our end. If you requested a refund and Apple denied it, please also include the email address connected to your PayPal account.  Once you hear back from us that everything is good to go, click the signup link provided by your employer again and you'll be all set to continue YNABing.  [Back to Top](#backtotop) * * * ## Subscribed via Google Play Store Did you initially sign up for YNAB through the Google Play Store? If so, follow the steps below to cancel your subscription and request a refund.  #### IMPORTANT! **Refunds must be requested within 48 hours of subscribing** (your free trial will automatically renew as a subscription through Google Play). If you have any questions or if you run into any difficulty with that, [tell the chatbot you need a human or send us an email](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5) and our Support team will be happy to help with your specific account scenario. ### How to Request a Refund from Google ### Web 1. On your computer, follow [this link to Google's refund request flow](https://support.google.com/googleplay/workflow/9813244?hl=en). 2. Click _Continue_ and follow the instructions to request your refund through Google. #### Joining Financial Wellness from your employer? If you're joining Financial Wellness from your employer, there's a quick change we need to make to your account. Please [tell the chatbot you need a human or send us an email](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5), letting us know that you're a **Google subscriber joining a Wellness plan**, and we'll get everything taken care of on our end. If you requested a refund and Google denied it, please also include the email address connected to your PayPal account.  Once you hear back from us that everything is good to go, click the signup link provided by your employer again and you'll be all set to continue YNABing. ### Android 1. Open a mobile browser (like Chrome). 2. At the top, copy and paste: **https://support.google.com/googleplay/workflow/9813244?hl=en**. 3. Tap _Continue_ and follow the instructions on that page to request your refund from Google. #### Joining Financial Wellness from your employer? If you're joining Financial Wellness from your employer, there's a quick change we need to make to your account. Please [tell the chatbot you need a human or send us an email](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5), letting us know that you're a **Google subscriber joining a Wellness plan**, and we'll get everything taken care of on our end. If you requested a refund and Google denied it, please also include the email address connected to your PayPal account. Once you hear back from us that everything is good to go, click the signup link provided by your employer again and you'll be all set to continue YNABing. [Back to Top](#backtotop) * * * ## Subscribed Directly Through YNAB **Annual Subscribers:** If you'd like to receive a prorated refund for the remaining time on your account, you can [tell the chatbot you need a human or send us an email](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5) and we'll take care of it for you. Alternatively, you can follow the steps to [delete your YNAB account](https://support.ynab.com/en_us/how-to-manage-your-subscription-BJXBVDb0q#delete), which will automatically end your subscription and trigger a refund for any unused time. The refund will go back to the card originally charged. If the prorated refund does not process back within ten business days, please [reach out to let us know](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5) as we may have run into an issue processing your refund. Please include your PayPal email address so we have an alternative refund option, if needed. If you decide you'd like to return to YNAB in the future, you'll be able to create a new account with the same email address. \*If you run into any issues with that, [tell the chatbot you need a human or send us an email](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5) to get everything straightened out! **Monthly Subscribers:** We do not process refunds for monthly subscriptions. Follow the platform-specific steps to [cancel your subscription](https://support.ynab.com/en_us/how-to-manage-your-subscription-BJXBVDb0q), and then you’re welcome to use your plan and all our features until the end of your current paid month! [Back to Top](#backtotop) * * * ## Help Us Help You! Our Knowledge Base team reviews article feedback responses weekly, and we actively revise these articles to make them as helpful as possible. That's where you come in! Our articles are scored based on the _Yes_ or _No_ ratings received below. We also collect freeform feedback for any _No_ ratings (so our team can focus in on what you were specifically searching for!). **Success**: Found what you were searching for? It would be super helpful if you click _Yes_ below. **Suggestions**: Didn't find what you're searching for and you'd like to share what terms or topics you wanted? Click _No_ below. You'll then be able to submit your feedback about this article. **Please note:** the feedback submissions are anonymous, and we’re not able to respond, so make sure to use the next option if you have a specific scenario or question you would like a response to. **Support**: If you have a question or would like a response to your specific question, [tell the chatbot you need a human or send us an email](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5) to ensure that your message gets to our Support team!