# Troubleshooting Linked Accounts

> Direct Import not working as expected? We can help get you linking and syncing again. Search our tips and resources by the issue you're running into.

Source: https://support.ynab.com/en_us/troubleshooting-linked-accounts-BJ9Mv9b1s

Last updated: 2026-09-03T21:56:03.572Z

If you’re running into issues with your bank connection—such as missing transactions or a connection error—the first and most effective troubleshooting step is to reset the connection. In YNAB, that means removing and re-adding the connection.

#### Status Icons and Prompted Resets

Have you noticed a key, wrench, watch, or exclamation point icon in YNAB? [Learn more about linked account statuses](https://support.ynab.com/en_us/linked-account-statuses-an-overview-HJdL52Qyo).

Have we prompted you to reset your bank connection in the Manage Bank Connections window? We'll sometimes prompt you to reset a bank connection, and this may happen after you've attempted to repair or reauthorize a bank connection but we detect a likely error on our backend systems. It's nothing to worry about, just tap _Reset_. If you reset the bank connection and still experience issues, [tell the chatbot you need a human or send us an email for additional support](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5).

[**Primary troubleshooting by resetting your connection**](https://support.ynab.com/en_us/primary-troubleshooting-for-linked-accounts-and-imported-transactions-r1kZc67_xe) is often your first step, allowing you to resolve the following issues quickly and on your own:

*   New bank login passwords/credentials
    
*   Bank credentials that aren't working
    
*   A connection that seems blocked
    
*   Missing passcodes from the bank while logging in
    
*   Updated bank websites
    
*   The occasional missing transaction
    
*   Transactions imported into the wrong account
    
*   Incorrect transaction or transaction amounts
    
*   Missing bank accounts
    
*   You’re unsure where a transaction came from/an unrecognized transaction
    
*   Pending transactions that are missing
    
*   Missing accounts under the bank connection
    

**Please note:** There’s a limit to how often bank connections can be reset. If you’ve reset a connection recently, the Reset button may be greyed out until some time has passed. This applies per connection, so other bank connections won’t be affected.

If resetting the connection doesn't solve your issue, review this list of topics for additional guidance:

**Error Messages and Prompts**

*   [I noticed an error message in the app and clicked the link](https://support.ynab.com/en_us/linked-account-statuses-an-overview-HJdL52Qyo)
    
*   [I've noticed a Next Step, Add Account, or Assign Money banner or prompt](https://support.ynab.com/en_us/ive-noticed-a-prompt-rkfGeLTwgx)
    
*   [I've received a User Blocked error](https://support.ynab.com/en_us/ive-received-a-user-blocked-error-ry2c3ukMe)
    

**Bank Connections and Credit Cards**

*   [My bank isn’t listed](https://support.ynab.com/en_us/my-bank-isnt-listed-HJivlLavle)
    
*   [I can't connect to my bank](https://support.ynab.com/en_us/i-cant-connect-to-my-bank-S1zEJ8TPge)
    
*   [I'm having trouble with my investment or loan account](https://support.ynab.com/en_us/im-having-trouble-with-my-investment-or-loan-account-SJAyeIpwll)
    
*   [I have to reconnect to my bank every day](https://support.ynab.com/en_us/i-have-to-reconnect-to-my-bank-every-day-H13P18pvel)
    
*   [I received a new or replacement credit card](https://support.ynab.com/en_us/i-received-a-new-or-replacement-credit-card-By3YkIavlg)
    

**Transactions**

*   [My transactions stopped importing or have never imported](https://support.ynab.com/en_us/my-transactions-stopped-importing-SJWr8TDle)
    
*   [My transactions are importing more than once](https://support.ynab.com/en_us/my-transactions-are-importing-more-than-once-ByyZUaPge)
    
*   [My transactions are slow to import](https://support.ynab.com/en_us/my-transactions-are-slow-to-import-r1FbW8awgx)
    
*   [My transaction amounts are reversed](https://support.ynab.com/en_us/my-transaction-amounts-are-reversed-B1D2lLawgg)
    
*   [My payees are wrong](https://support.ynab.com/en_us/my-payees-are-wrong-rJS5xITwxx)
    
*   [The Starting Balance is wrong](https://support.ynab.com/en_us/the-starting-balance-is-wrong-S1JOWUavle)
    

If you're still having trouble, [tell the chatbot you need a human or send us an email](https://support.ynab.com/en_us/how-to-get-help-SygqcvtC5) and we'll be happy to help.